Q Wellness Clinic

To provide safe, professional, and organized care for every patient, we follow a few simple clinic policies. These guidelines help ensure smooth appointments, respectful scheduling and a comfortable experience for everyone.

Appointment Scheduling

All treatments at Q Wellness Clinic are available by appointment only. This allows our therapists to give each patient the proper time and attention they deserve.

Appointments can be booked:

• Online through our website
• By phone
• By email

If you have questions about a treatment or need help choosing a service our team will be happy to assist you.

Cancellation Policy

Your appointment time is reserved specifically for you. When an appointment is missed or cancelled late, it prevents another patient from receiving care.

We kindly request that any cancellations or appointment changes be made at least 24 hours in advance.

Appointments cancelled with less than 24 hours notice or missed without notice may be charged a cancellation fee equal to the session cost.

Late Arrival Policy

If you arrive late for your appointment, your treatment will still end at the originally scheduled time. This helps us stay on schedule for all patients.

Unfortunately, we are unable to extend appointments due to other scheduled bookings.

First Appointment

For your first visit, please arrive 10 minutes early. This allows enough time to complete health information forms and discuss your concerns with your therapist.

During the consultation, your therapist will review:

• Your health history
• Current symptoms or concerns
• Treatment goals

This helps us create a treatment plan that is safe and effective for you.

Insurance Coverage

Many massage therapy and rehabilitation services may be covered under extended health insurance plans.

Our clinic offers:

• Direct billing to many insurance providers (when available)
• Official receipts for reimbursement if direct billing is not supported

If you are unsure about your coverage, our team can help guide you.

Health & Illness Policy

Your health and the well-being of other patients and staff are very important to us.

If you are experiencing symptoms such as:

• Fever
• Cold or flu
• Persistent cough
• Any contagious illness

We kindly ask that you reschedule your appointment. This helps maintain a healthy clinic environment for everyone.

Please also inform your therapist of any medical conditions, allergies, medications or recent surgeries before treatment.

Safety & Hygiene Practices

To maintain a clean and safe environment, we follow strict hygiene and sanitation practices, including:

• Thorough cleaning of treatment rooms between appointments
• Sanitization of high-touch surfaces
• Fresh linens used for every patient
• Regular cleaning of clinic common areas

These practices help ensure a safe and comfortable experience for every visitor.

After Your Appointment

After treatment, you may feel relaxed, lighter, or slightly sore depending on the therapy performed.

To support recovery:

• Drink plenty of water
• Avoid heavy physical strain for a short time
• Follow any home care or stretching advice provided by your therapist